Refund Policy

30-day money-back guarantee

We want you to be happy with ScorpSoft Shield. If you’re not satisfied for any reason, you can request a full refund on any paid subscription within 30 days of your initial purchase.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

1. Visit paddle.net and look up your order using the email address you paid with, or
2. Email us at info@scorpsoftsolutions.com and we will forward the request to Paddle on your behalf.

Recurring subscriptions

You can cancel your subscription at any time from the Billing page or through the customer portal. Cancelling stops future renewals; your current billing period continues until it ends. Renewal charges that have already been processed are eligible for refund only within the 30-day window described above, or where required by law.

Processing time

Once approved, refunds are typically issued to your original payment method within 5–10 business days, depending on your bank or card issuer.

Questions

For anything else, contact us at info@scorpsoftsolutions.com.